Operations Manager 2007

Information related to Agentless Exception Monitoring, part of System Center Operations Manager 2007.

What is Error Reporting?

Challenges for Enterprise

• Periodic crashes lead to instability of desktops and servers
• Crashes go unreported
• No visibility at Enterprise level
• Lack of awareness on prioritizing problem diagnostics and resolution
• Non-existent feedback loop for solutions
• Works for all applications and system crashes
  • Microsoft applications
  • 3rd Party vendors
  • Hown grown applications

Corporate Error Reporting

• CER is a currently shipping tool for SA customers
• Allows corporations to manage flow of crash information
• Control data sent to Microsoft
• Control responses returned to users
• WER UI for Clients can be configured
  • UI-less
  • Standard UI
  • Customized UI

Corporate Error Reporting “today”

• Available to SA license customers
• Redirects Watson client crash / hang reports to CER server
• CER 2.0 = a utility rather than an enterprise solution
• CER 3.0 = the beginning of an enterprise solution (currently in beta)

Corporate Error Reporting “future”

• Future is System Center Operations Manager 2007
• Key feature of Ops Manager 2007: Agentless Exception Monitoring
• Refined for the monitoring needs of IT admin and helpdesk support
• Redirect Watson clients via group policy to MOM server
• Allows client crash / hang data to be monitored as part of enterprise health
• Provides a basic indicator of client experience
• Not limited to client errors

AEM key goals

Enable collection, viewing and reporting of application and operating system crashes and their corresponding responses and allow the end-user to create and manager custom responses.

• Deliver integrated Client Monitoring solution
• Ease of deployment and configuration
• Leverage existing client side technologies
• Windows Error Reporting
• Office Watson
• Alert on aggregate information as opposed to individual
• Create reports relevant to business needs
• Address Corporate Error Reporting customer needs

Configure Agentless Exception Monitoring

• Assign Management Server for collecting crash information
• Define agent platform and port information
• Select file share path
• Specify task account information

Provide central collection and reporting

• Windows OS and application crash / hang reports redirected to MOM server
• Alert on aggregate crash trends
• View and drill down on top crashes
• MOM reports show top crashes and trends across organization